Vinea — Support
From the vineyard, to your glass.
Welcome to Vinea support. Below are answers to the most common questions. If you don't find what you need, please reach out — we read every message.
Email Fadi_rh@hotmail.com and we'll respond within 48 hours.
Email SupportHow do I scan a wine?
Tap the Scan tab at the bottom of the app, then either take a photo of the bottle's front label with your camera or pick an existing photo from your library. Within a few seconds Vinea will return tasting notes, food pairings, terroir context and a rating.
Why does the app need camera and photo access?
Camera access is used only when you actively choose to take a new photo of a bottle. Photo library access is used only when you actively choose to upload an existing photo. We never access your camera or library in the background.
Where are my scanned wines saved?
Your cellar (the list of wines you've scanned) is stored only on your device. We don't keep a copy on our servers, and your scans don't sync across devices. If you uninstall the app or clear its data, your cellar is removed.
A wine in my cellar shows a wine glass icon instead of the bottle photo. Why?
iOS occasionally clears the camera's temporary cache to free up space, which can remove the original photo before the app finishes saving its own copy. Newer scans are saved permanently; older scans from before this fix may show the placeholder icon. The wine information itself is not affected.
The AI got something wrong about my wine.
Vinea's analysis is generated by AI based on the label image. It's typically accurate for well-known wines but can occasionally make mistakes, especially for rare or obscure labels, badly lit photos, or back labels. We always recommend confirming critical details (like alcohol content or appellation rules) with the producer or a sommelier.
Is Vinea free?
Yes. Vinea is free to download and use. The app is supported by a single, unobtrusive banner ad. We do not sell premium subscriptions or in-app purchases.
How do I delete my data?
Open the Cellar tab and tap the trash icon in the top right to clear your entire scan history. Since we don't store data on our servers, that's all that's needed. To go further, simply uninstall the app.
How old do I need to be?
Vinea is for adults of legal drinking age in your country (18+ or 21+ depending on your jurisdiction). We do not knowingly serve users below the legal drinking age.
Privacy
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